Shipping policy

Last Updated: September 28, 2025

Get ready to level up! At Pocket Gamin, we're committed to getting your gear to you as quickly and efficiently as possible, no matter where you are in the world. Please read our shipping policy below for details on how we get your order from our HQ to your hands.

 

Order Processing & Fulfillment

 

Our team works hard to get your order ready for its journey.

  • Processing Time: All orders are processed and dispatched from our warehouse within 1-3 working days. A "working day" is Monday to Friday, excluding public holidays.

  • Order Confirmation: You will receive an order confirmation email immediately after your purchase.

  • Shipping Confirmation: Once your order has been dispatched, you will receive a separate shipping confirmation email which will include your tracking number.

 

Estimated Shipping Times

 

Shipping times begin from the date of dispatch, not the date the order was placed. The following delivery times are estimates and can vary based on your location and local postal services.

  • United Kingdom: 3-5 working days

  • Europe: 4-7 working days

  • United States: 5-8 working days

  • Rest of the World: 5-10 working days

 

Order Tracking

 

Once your order ships, you can follow its journey right to your doorstep.

  • Tracking Number: Your shipping confirmation email will contain a tracking number and a link to the courier's website.

  • Activation: Please allow up to 48 hours for the tracking information to become active in the courier's system after you receive the email.

You can use this number to check the status of your delivery at any time.

 

Potential Delays & Factors Beyond Our Control

 

We strive to meet our delivery estimates, but sometimes things happen that are out of our control. Pocket Gamin is not liable for shipping delays caused by:

  • Customs Clearance: International shipments may be subject to customs processing, which can cause delays.

  • Local Postal Service: Delays within your local carrier's network.

  • Adverse Weather Conditions.

  • Public Holidays & Peak Seasons: High-volume periods like Black Friday or Christmas may lead to longer delivery times.

We appreciate your patience and understanding should any such delays occur.

 

International Orders: Customs, Duties & Taxes

 

For our global gaming community, please be aware of the following:

  • Pocket Gamin is not responsible for any customs fees, import duties, taxes, or other charges that may be applied to international orders.

  • These charges are determined by the destination country's customs office and are the sole responsibility of the customer.

  • We recommend contacting your local customs office for more information on potential charges before placing your order to avoid any surprise fees.

 

Incorrect Shipping Address

 

It is the customer's responsibility to ensure that the shipping address provided at checkout is complete and correct. We are not responsible for orders sent to an incorrect or incomplete address provided by the customer.

 

Questions?

 

If you have any questions about your order or our shipping policy, please don't hesitate to contact our support team at [Your Support Email Address]. We're here to help!

Happy Gaming! - The Pocket Gamin Team